John has over 40 years' experience in speaking and training on customer service skills. His new website provides a lot of food for thought when you are working on your service improvement plan.
Fresh ideas for your customer service strategy
John Tschohl, President of Service Quality Institute, has the customer service expertise to keep your company cutting edge. Learn how to modernize your customer service by attending one of his upcoming seminars!
Cultivate a Service Culture that Ignites Profits
Have John speak at your next company or leadership event. Learn how to:
- Create a customer service strategy that works in the modern world.
- Build a customer-driven workforce that retains customers
- Make empowerment a way of life
- And more!
Download the eBook
Learn How Social Can Help You Create Loyalty For Life!
- Integrate service recovery successfully into your social media
- Build word-of-mouth advertising via Facebook and Twitter
- Train your employees in social customer service
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